Order & Payment

Question 1 ：Do you support Cash on Delivery (COD)?
  • To ensure the fastest premium shipping, reduce parcel handling delays, and eliminate bogus buyers, we strictly process orders via prepaid methods. We currently accept secure Direct Bank Transfers (BDO, BPI, Metrobank via InstaPay/PESONet), GCash, and Maya.
  • Rest assured, your payment is 100% safe. Your order will be covered by our standard 7-Day Money-Back & Replacement Guarantee. Once your payment is confirmed, your parcel will be prioritized for same-day or next-day dispatch from our Bulacan warehouse. [⚠️]

 

Question 2 ：I selected Direct Bank Transfer. How do I confirm my payment?
  • It’s quick and easy! After successfully transferring the amount via your banking app, please take a screenshot of your successful transaction receipt. Simply reply to our automated order confirmation email with the screenshot attached, or send it directly to our customer support team at [email protected].
  • Please include your Order ID (e.g., #1234) in the email subject line. Our finance team will verify the payment within 1-2 hours, update your order status to “Processing,” and prepare your package for immediate courier pickup.

 

Shipping & Delivery

Question 1 ：Where do you ship from and what is the delivery timeline?
  • All products are stocked and shipped directly from our fulfillment center in Meycauayan, Bulacan. Our standard delivery timelines are as follows:
  • • Metro Manila & Greater Manila Area (GMA): 2 to 3 business days.
  • • Luzon Provinces: 3 to 4 business days.
  • • Visayas & Mindanao (Provincial): 5 to 7 business days.
  • Please note that delivery times may be slightly extended during severe weather conditions, typhoons, or peak holiday shopping seasons. We appreciate your kind understanding.
Question 2 ：Can I track my package after it has been shipped?
  • Yes, absolutely! As soon as our courier partners (J&T Express / Flash Express / Ninja Van) scan and pick up your parcel from our hub, an automated email containing your unique Tracking Number and a tracking link will be sent to your registered email address.
  • You can monitor the real-time shipping status directly on our website under the “Track My Order” page or by pasting your tracking number on the courier’s official tracking website.

Warranty & Returns

Question 1 ：What should I do if I receive a damaged, incomplete, or defective item?
  • Your satisfaction is our top priority. We offer a hassle-free 7-Day Replacement & Refund Policy for any factory or technical defects. If your product is damaged during transit or fails to work out of the box, please contact our support team within 7 days of delivery.
  • We will guide you through our easy return process. Upon receiving and inspecting the item at our Bulacan warehouse, we will issue a brand-new replacement or a full refund back to your payment account without any hidden charges.
Question 2 ：What is an ``Unboxing Video`` and why do you strictly require it for claims?
  • For the protection of both the buyer and our store, we highly encourage all customers to record a continuous, unedited video while opening their parcel for the very first time. The video must clearly show the courier pouch label, the unboxing process, and the initial testing.
  • In the rare event of missing parts, wrong variant delivery, or physical damage caused by courier mishandling, this video serves as solid proof, allowing us to fast-track your warranty claim and bypass lengthy manual investigations.

 

Refund

Question 1 ：Are all your items brand new and quality-tested before dispatch?
  • Yes, 100% guaranteed. We only source directly from certified manufacturers, and every single item in our inventory is completely brand new and factory-sealed. Furthermore, our dedicated quality control team at the warehouse manually inspects packaging integrity and conducts basic functional checks for electronics before shipping.
  • This strict quality control protocol ensures that you receive your order in perfect, working condition, effectively minimizing return hassles and ensuring a premium online shopping experience.
Question 2 ：How can I contact your customer support team if I need urgent help?
  • We are always here to help you! You can reach our official customer service via email at [email protected] or message us directly through our integrated Messenger / Telegram channels provided on our “Contact Us” page. Our dedicated support hours are Monday to Saturday, from 9:00 AM to 6:00 PM.
  • We pledge to respond to all inquiries within 1 to 2 hours during regular business hours to provide you with the best support.