Privacy Policy
Last Updated: August 31, 2026
Welcome to Ebuy (“we,” “our,” or “us”). We operate the e-commerce platform and website ebuy.com.ph (the “Site”). We are fully committed to protecting your privacy and complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations (IRR).
This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our Site, register an account, make purchases, or interact with our online shopping services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to our newsletters, or communicate with our customer support.
    • Identity Data: Full name, gender, date of birth, and government-issued ID (if required for specific high-value transactions or verification).
    • Contact Data: Delivery address, billing address, email address, and mobile phone number.
    • Transaction and Payment Data: Details about payments to and from you, order history, and purchase preferences. Please note: We do not store your credit card numbers or digital wallet credentials on our servers. All payments are processed securely by our authorized third-party payment gateways.
    • Social Media Account Data: If you choose to register or log in using third-party accounts (such as Google or Facebook Sign-In), we may collect your public profile information, email address, and user ID as permitted by those platforms.
    • Technical and Usage Data: IP address, browser type, device information, operating system, geolocation data, and browsing behavior on our Site.

2. How We Use Your Information
We process your personal information for legitimate business purposes under the legal bases provided by the DPA, including:
    • Order Fulfillment: Processing, verifying, billing, and delivering your purchased products within the Philippines.
    • Account Management: Managing your registered profile, password resets, and loyalty points.
    • Customer Support: Responding to your inquiries, handling returns/refunds, and resolving service disputes.
    • Marketing and Promotions: Sending you order updates, tracking information, personalized recommendations, promotional offers, and marketing messages via email or SMS (only with your prior explicit consent, which you can opt-out of at any time).
    • Security and Fraud Prevention: Monitoring transactions to detect, prevent, and mitigate fraudulent activities, cyber threats, and unauthorized access.

3. Disclosure and Sharing of Your Information
We do not sell, rent, or trade your personal data to third parties. To provide efficient services, we share necessary information with trusted partners who strictly comply with data protection regulations:
    • Logistics and Courier Partners: We share your name, delivery address, and contact number with third-party logistics providers (including but not limited to J&T Express, Ninja Van, Flash Express, and Lalamove) to deliver your orders.
    • Payment Gateways: Financial transactions are processed via secure, PCI-DSS compliant third-party payment partners (such as PayMongo, Xendit, or Dragonpay).
    • Marketing and Analytics Partners: We use tools like Google Analytics to understand user behavior and optimize our platform layout. These tools process anonymized cookies and technical logs.
    • Legal and Government Authorities: We may disclose your information if required to do so by Philippine laws, courts, or government regulatory bodies (such as the Bureau of Internal Revenue or National Privacy Commission).

4. Data Security and Storage
We implement appropriate technical, organizational, and physical security measures (including data encryption, firewalls, and restricted access protocols) to protect your personal data against accidental destruction, alteration, unauthorized access, or disclosure.
5. Data Retention Period
Your personal data and transaction history will be securely retained for a period of five (5) years from your last account activity, in accordance with Philippine tax regulations and financial audit requirements. Once this period expires, or upon a valid deletion request, your data will be permanently deleted, anonymized, or securely shredded from our systems.
6. Children’s Privacy
Our Site is intended solely for use by individuals who are at least 18 years of age. We do not knowingly collect or solicit personal data from children under the age of 18. If we discover that a minor under 18 has provided us with personal information without parental verification, we will delete that data from our servers immediately.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and tracking pixels to enhance your website navigation, remember your cart items, and measure marketing performance. You can manage or disable cookies through your browser settings, though doing so may prevent certain interactive features of the Site from working properly.
8. Your Rights Under the DPA
As a data subject in the Philippines, you are entitled to the following statutory rights under the Data Privacy Act of 2012:
    • Right to be Informed: To know whether your personal data is being processed, entered into our systems, or shared.
    • Right to Access: To request reasonable access to a copy of your personal records held by us.
    • Right to Rectification: To dispute and immediately correct any inaccuracy or error in your personal data.
    • Right to Erasure or Blocking: To suspend, withdraw, or order the removal of your personal data from our active marketing systems under valid legal grounds.
    • Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, or unauthorized use of your personal data.

9. Contact Our Data Protection Officer (DPO)
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to opt-out of marketing communications, please contact our designated Data Protection Officer (DPO) at:
  • Email: [email protected]
  • Operating Entity: Ebuy Online Shopping Philippines
  • Address: Meycauayan, Bulacan, Philippines