Terms and Conditions
Last Updated: August 31, 2026
Welcome to ebuy.com.ph (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile applications, and online shopping services provided by Ebuy Online Shopping Philippines (“we,” “our,” or “us”).
By browsing, registering an account, or placing an order on our Site, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Account Eligibility and Registration
    • Age Requirement: You must be at least 18 years old to create an account and place orders on this Site. Minors must obtain permission from a parent or legal guardian.
    • Account Security: You are responsible for maintaining the confidentiality of your account username and password. You agree to accept responsibility for all activities that occur under your account.
    • Accuracy of Information: You must provide true, accurate, and current delivery addresses and contact phone numbers. Providing false information may result in the immediate termination of your account and cancellation of your orders.

2. Product Information and Pricing
    • Pricing Currency: All prices displayed on the Site are in Philippine Pesos (PHP) and are inclusive of applicable taxes unless stated otherwise.
    • Pricing Errors: While we strive to ensure all descriptions and prices are accurate, errors may occur. If we discover an error in the price of any product you ordered, we reserve the right to cancel the order and will notify you immediately.
    • Product Display: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device’s screen display will perfectly reflect the actual product.

3. Order Placement and Acceptance
    • Order Confirmation: An order confirmation email or SMS does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order for any reason, including product stock unavailability or suspicion of fraud.
    • Inventory Shortage: In the event that a product becomes unavailable after an order is placed, we will notify you and arrange for a substitute, store credit, or a full refund.

4. Payment Terms
We offer multiple secure payment options for users in the Philippines:
    • Digital and Card Payments: Credit/Debit cards, GCash, Maya, and GrabPay processed securely via our local payment gateways.
    • Cash on Delivery (COD): Available for selected delivery areas within the Philippines.

5. Cash on Delivery (COD) Abuse Policy
To prevent abuse of our Cash on Delivery service, we enforce a strict COD Protection Policy:
    • Commitment to Buy: By selecting COD, you agree that you are ready and capable of paying the full amount in cash when the courier arrives.
    • Failed Delivery: If a delivery fails due to the buyer being unreachable, refusing to answer the courier, or providing an incorrect address, the courier will attempt a maximum of two (2) redeliveries.
    • Joy Reserving / Malicious Refusal: Unjustified refusal to accept a COD parcel upon delivery, or intentional avoidance of the courier, is considered a breach of these Terms. We reserve the right to permanently blacklist your account, block your delivery address, and ban you from using COD services on our platform in the future.

6. Shipping and Delivery
    • Delivery Schedule: Shipping times vary depending on the destination (Metro Manila, Luzon, Visayas, or Mindanao). Any delivery timelines provided are estimates only and are not guaranteed.
    • Force Majeure: We are not responsible for delivery delays caused by events beyond our control, including but not limited to typhoons, severe flooding, natural disasters, courier sorting backlogs, or government-imposed lockdowns in the Philippines.
    • Risk of Loss: Risk of loss and title for the items pass to you upon our delivery of the items to our authorized third-party courier.

7. Returns, Refunds, and Cancellations
    • Cancellation Policy: You may only cancel an order before it has been packed and handed over to our courier. Once the status shows “Shipped” or “In Transit,” cancellation requests will be rejected.
    • Return/Refund Eligibility: In compliance with the Consumer Act of the Philippines, returns or refunds are generally accepted for defective, damaged, or wrong items sent. Change of mind (“Change of Mind” returns) is strictly not supported.
    • Unboxing Video Requirement: To protect both parties from transit damage fraud, buyers are highly encouraged to record a continuous video while unboxing their package. Claims for missing parts, damages, or wrong items without a valid video proof may be subject to stricter verification or denial.

8. Limitation of Liability
To the maximum extent permitted by Philippine law, Ebuy Online Shopping Philippines shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or delivery services.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal actions or disputes arising from these Terms shall be filed exclusively in the competent courts of Bulacan or Metro Manila.
10. Contact Us
For any questions regarding these Terms and Conditions, please reach out to our team at: